FAQs

  • Where are your warehouse located? Can I have a tracking number?
    • We currently only have warehouses located in the United States.
    • We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
  • How has Covid-19 affected delivery times?
    • During the pandemic, we cannot guarantee our estimated shipping times. We are processing your orders quickly, but the time it will take will depend on the postage situation in your state. We do not have much control over this. We can just moderate the situation and contact the couriers, which we do regularly. Please be patient. A lot of deliveries in this time are being delivered as normal.
  • Can I pay in my local currency?
    • The currency will be set to USD by default, this is converted to your currency once you reach checkout.
  • I ordered 2+ items, but only received one... where's my order?
    • We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Please contact us if you have any questions at all about your order!
  • Why have I not received any order confirmation details?
    • Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
    • If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 
  • What is your refund policy?
    • Making YOU happy is our number one priority.  If you do not receive your order within the estimated time frame, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will issue you a store credit or refund your money depending on what the issue is. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. 

How do I contact you?

If you have any questions that are not on this FAQ page, please contact us on our Facebook or Instagram page OR please email us at customerservice@gratestuf.com and we will reply to your inquiry.